Once you have selected your style, colour and size, you can check if the item is available for Click & Collect by using the “Find In Store” function on the product page. Enter your suburb or postcode to see which surrounding stores have the item in stock for Click & Collect.
A Click & Parcel Collect means that the product is not in stock at the selected store, so it has been shipped from our warehouse to the store location. Click & Parcel Collect orders can take up to 10 business days to reach the pick-up location.
If the item you ordered is in stock at your preferred store, it should be ready for pick-up within 2 hours. For orders which are placed where the item is not in stock, it can take up to 10 business days to the stock to arrive from our warehouse in Melbourne.
From time to time, we may not be able to fulfil your order within the 2-hour time frame, please contact the store directly to find out more information about this. All store details can be found on the Store Locator page here.
If you choose to cancel your Click & Collect order, you can do so by contacting the store directly. Please visit our Store Locator page here to find further information on our stores.
For Click & Collect orders, we do not offer refunds for change of mind. If you are unsure about your purchase, please try on the shoes in the store at the time of collection and the team can cancel your order if the fit isn’t right. You are still welcome to exchange or receive a credit note if you change your mind after the order has been collected.
