Your order might have been sent in multiple shipments. If so, you’ll receive separate dispatch emails for each parcel. For orders including both shoes and accessories, accessories are often packed inside the shoe box. If you still can’t find an item, feel free to contact our customer service team for further assistance.
Once you reach the checkout page, you can add any promotional codes or coupons in the promotional code field.
For items purchased between December 1st and December 31st, you’ll have until January 31st of the following year to return or exchange them. In-store purchases can be exchanged, while online orders can be refunded, in line with our regular policy. Please note that Sale items are not eligible for this extended return period and will follow our standard return timeframe.
Please check that the item in your cart is eligible for a discount by checking our Promotional T&C’s. If a promotional code which you are using is invalid, a discount will not be added to your order. If you believe there is an error, please reach out to our customer service team who can assist you further.
If you have already submitted an order and the discount did not work, you can reach out to our customer service team who can assist you to partially refund the difference.
We accept a variety of payment methods including Visa & Mastercard debit/credit cards, PayPal and Instant Checkout. We offer buy now, pay later services including Afterpay, Zippay & Humm. Please note that we do not accept American Express, bank deposit or payments over the phone.
It can take up to 30 minutes for an order confirmation email to reach your inbox. Please check your junk or spam folders as for some customers it may be there. If you don’t receive a confirmation email after 30 minutes, please reach out to our customer service team.
Once your order is placed, we are unable to make any changes to it. Please choose carefully as orders progress quickly through our system, especially during high-volume sales. If there are any issues with the address, technical problems, or forgotten promotional codes, please contact us immediately, and we'll try our best to assist you.
If you need to cancel your order, you can reach out to our customer service team to see if this is possible. However due to our quick turnaround between placing your order and it being packed, we may not be able to make any changes or cancellations.
Unfortunately, there are times when we cannot fulfil an order which results in the order being cancelled. It may have been found that the item did not meet our quality standards. We apologise for any inconveniences caused.
Unfortunately, we cannot add any additional items once your order has been submitted.
We aim to ship out all orders within 24-48 hours of being placed, excluding weekends. Please note that orders will not be shipped on Victorian public holidays.
For security reasons, we cannot accept payment or take orders over the phone.
